Generally you should expect a reply to a support request within 1 - 2 working days. If you are unable to send a support request from within the app, you can also email

Choose Help > Save Log Files from the menu.

If not, you can attach the files as follows: If you are using Apple Mail, that will attach log files that can be very useful for diagnosing all kinds of problems.

Choose Help > Keep It Support from the menu.

If you can't find an answer here and you're having problems, please request support from within the app, as this will include additional diagnostic information.

How can I get a copy of all data stored in iCloud?.

How can I export all data from Keep It?.

Are there any differences with the Mac App Store version?.

Why does macOS say a web archive is damaged when I try to open it?.

How can I change the styles used for Markdown?.

Can Keep It create a different file format by default?.

Can Keep It create files in other formats?.

How does text recognition work in Keep It?.

Does Keep It search the content of files?.How can I stop notes from being renamed to the first line?.How can I see the number of items in a particular list?.How can I see things that are not filed in any bundle or folder?.How can I see only what is in a folder, rather than everything?.Can Keep It import a bookmarks HTML file?.Can Keep It import from Apple’s Notes app?.Why does trying to save a web link not work correctly?.Can Keep It save web links that require a password?.Does Keep It provide a browser extension?.Can I save and access Keep It’s files in the Finder?.Is there a combo subscription for Keep It for Mac, iPad and iPhone?.I've subscribed to Keep It, but it’s saying I haven’t?.I've purchased Keep It, but it's saying I haven't?.

I paid for Keep It v1.x, do I need to pay to use Keep It 2.x?.

What is evernote spotlight